A grievance redress mechanism operates within the project, allowing any interested party to submit an enquiry, suggestion or grievance related to project implementation.
How to submit
- through the electronic form on this website;
- to the dedicated e-mail address;
- via the hotline telephone number;
- by written submission to the PIU address;
- through the grievance log kept at the works site.
Processing times
- registration — within 2 working days;
- review and response — up to 15 working days;
- complex cases — up to 30 working days, with notification to the applicant.
Anonymous submissions are also accepted and reviewed. The confidentiality of the applicant is guaranteed.
Social documents
Stakeholder Engagement Plan
Arrangements for disclosure, public consultation and feedback.
Social documents